Candy AI Review 24 Hours From the first free message to the day you leave

Before paying

Before You Pay: Five Messages

Candy.ai belongs to EverAI Limited, a Malta-registered company, and it's no longer the simple AI girlfriend chat its old reviews describe. Its side menu runs eight items deep, and Shorts and Discover both rank above Chat. Below the tabs (Girls, Anime, Guys), the homepage pushes a scene builder (Candy Experiences), Shorts, the cam rooms and Live Action. Chat is still there. It's just no longer the headline.

What free actually covers

Candy's help center sets the limit: 5 chat messages, shared by every character, plus one custom character and one image. Five messages. Enough to see the layout, nowhere near enough to judge how a character writes. Most Shorts stay locked until you register. Click a creator twin and you're asked to upgrade.

The twins, briefly

Creator twins are 2026's big addition: 16 real content creators on the Candy Creators page at the time of our visit, many of them big names in adult film, each with an AI double. Candy says the creators consented and worked with it on their twins, and a disclaimer on every twin chat labels the content AI-generated fiction. That's the right way to do it. Deepfakes and impersonation are banned by Candy's own rules, so a consenting creator is, in principle, the only way a real face gets on the site. One page lags: the 2257 exemption, unchanged since February 2025, still says the service portrays no real individuals.

No app to download

Candy isn't sold through either phone app store. It runs as a web app, and the help center's tip is to save it to your home screen.

Hour zero

Hour Zero: Picking a Plan

One thing Candy does better than many rivals: the prices are public. You can read every card without an account. November 2026, US dollars:

The yearly plan is the cheap one by a wide margin. Paid month to month, a first year comes to $163.88 by our count, more than three times $47.88. The quarterly plan lands in between at $107.88. Two shorter terms hide in the checkout text: one week for $5.60, two weeks for $9.79. Neither had a card of its own. Local taxes can be added.

Ways to pay: card, crypto, Apple Pay, Google Pay, and in some countries Volt or Pix transfers. Remember that last list when you reach the next section. Only one of those methods can be refunded.

Hours 0 to 24

The First 24 Hours

This is the window that decides whether Candy is a cheap experiment or a fixed cost. It's set out in section 10.4 of the Terms of Service.

Twenty tokens is a fifth of a month's allowance. On a beta voice call at 3 tokens a minute, that's six minutes. So the honest way to test Candy after paying is lightly, and fast.

Cancelling is not asking

Candy's refund help page (latest update: November 3, 2026) spells out what people miss. Unsubscribe is not a refund request. Inside the same 24 hours, send an email to [email protected] saying plainly that you want the money back. Two separate steps.

EU and UK buyers

The 14-day withdrawal right still applies, on a first purchase only. Renewals aren't covered.

Month one

Month One: 100 Tokens to Spend

Once the window closes, you live on the monthly allowance. Every paid plan comes with chat that isn't capped and 100 tokens a month. Tokens are what you spend on pictures, voice notes, calls, creating a custom character, turning an image into a clip, and the private content packs (MPC) sold on profiles.

Candy prints almost none of these prices for visitors, and we couldn't check the third-party ones without paying. Take them as rough. If they're close, a month is about 25 images, or 8 short clips, or 33 minutes on the phone. One Exclusive Character at 200 tokens is two months gone. Premium Plus gives 330 tokens a month, at a price Candy doesn't show in public.

Our OurDream AI guide covers the same split on OurDream's side, where the extra currency is called Dreamcoins. The structure is common. Candy's allowance is just small for a site this focused on video.

Where the tokens go

Chat itself costs no tokens on a paid plan. Ask a character to "Send me..." or "Show me..." and a picture arrives; a two-step tutorial teaches the wording. Realistic mode is the one to know about: characters with it switched on send pictures, voice notes or clips unprompted, at random. The help center says a toggle beside the gift icon turns that off. Calls cost 3 tokens a minute while they're in beta.

Candy Shorts are pre-written AI video series, each episode under two minutes and separate from your chats. Build Your Video lets you set the cast, the setting and a partner, stack up to 10 preset scenes and press Generate Video; clips land in My Generations, and Candy warns the result "may vary from the selected options". We couldn't see what a build costs without an account.

Labelled live. Generated in practice.

Then the two features with misleading names. The cam rooms carry LIVE badges, but by the help center's own account the messages in those streams are simulated, written by AI. Tokens buy a tip that gets the character to act something out; requests made in a private chat are free. Live Action is billed as live, unscripted video chat. In practice it's a list of video actions for Premium members only, triggered with tokens, and an XP bar that grows as you chat unlocks more of them. A March 2026 help article said it ran on mobile only.

The last day

The Day You Leave

Leaving is the easy part. Settings, then Unsubscribe. The plan runs to the end of the period you paid for. There's no pause button, and deleting your account cancels the subscription as well.

Your unspent tokens

Here Candy contradicts itself. The terms say that once a cancelled subscription ends, your remaining tokens "expire and become unusable", with no carry-over to a later plan. A help article from August 2026 says cancelling doesn't delete tokens: the balance is hidden on the free plan and returns when you resubscribe.

The terms are the contract. Assume the tokens die with the plan and spend them before the last day.

Content you paid for

Characters can be de-listed and features changed "at any time", the terms say, and paid content attached to them isn't refunded. It may also remove content from inactive accounts. MPC packs are only as permanent as the character they belong to.

After you go

What Stays Behind

Unsubscribing ends the billing. It doesn't end the data.

Three years, ten years, 30 days

Candy's Privacy Notice holds on to account data for three years counted from your last activity, unless you ask for deletion first, and then promises removal "without undue delay". Payment records are kept a decade, for tax. Raw logs are purged at 30 days.

Model training is one of the stated purposes. With identifying details removed, your side of the conversation and the AI's can be used to improve Candy's models and its moderation, and people may read those de-identified chats while preparing the training sets. Separately, the terms grant EverAI a permanent, worldwide license to anything you type. Common in the industry. Still yours to know.

Who holds it

EverAI Limited, company C107181 on Malta's register, with an office in Santa Venera. If there's a dispute, it's Malta's courts and Malta's law, wherever you happen to live. Card statements read EverAI, which Candy's FAQ calls "a neutral merchant name". Correct: Candy doesn't appear in it.

The rules on content

The Blocked Content Policy, updated in July 2026, bars anything illegal, hate, violence, self-harm, minors or anything made to look like them, and intimate imagery of real people without consent, deepfakes included. Since November 2026 the Community Guidelines also prohibit removing the labels that flag content as AI-made. Flagged chats can be reviewed by staff. If paid content is pulled for a breach, there's no refund.

Public reputation

Thin, and hard to verify. Trustpilot no longer has a Candy page: trustpilot.com/review/candy.ai shows "This profile has been removed", citing a breach of its guidelines without saying which. Trustpilot handles adult services in its own way, so we don't hold that against Candy. It does leave the plans page's two badges (50M users, 1000+ ratings) with nothing public to point to. On Reddit, a thread in r/AItexting questioning the hype around Candy had 110+ comments by the time it showed up in our search. We didn't count sides.

The verdict

Pay for It, or Walk Past

Pay for it if

You already know you want a large library of adult video content and characters, you'll mostly watch and unlock rather than generate, and you're happy to commit to the yearly plan. At $3.99 a month that's good value, with tokens as a separate budget.

Walk past if

You want to try before committing, you plan to make images or clips daily, or you're paying with something other than a card and might want a refund. If conversation is the main draw, our OurDream AI page covers a companion whose selling points are evolving memory and voice calls.